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Customer Support
For billing, service requests and other inquiries use the following:
General Customer Service Number: (281) 367-5511
Customer/Billing Inquiries Email: General@MunicipalOps.com
For general phone inquiries, please contact our Customer Service department Monday through Friday from 8:30 a.m. to 5:00 p. m., with the exception of holidays.
Our payment hours are:
Cypress Office
20141 Schiel Rd
Cypress, TX 77433
Phone: 281-367-5511
Monday through Thursday from 8:00 a.m. to 5:00 p.m.
Friday from 8:30 a.m. to 5:00 p.m.
Katy Office
1825 N. Mason Road
Katy, TX 77449
Phone: 281-347-8686
Monday through Thursday from 8:00 a.m. to 4:00 p.m.
Friday from 8:30 a.m. to 4:00 p.m.
For after-hour emergencies, please contact our dispatch team at 281-367-5511.
Service Rates:
Water Rate (Single Family Residential)
| $ 20.00 | Minimum Rate for Service |
| $ 1.25 | Rate per 1,000 gallons metered for usage between 10,001 gallons and 15,000 gallons |
| $ 1.75 | Rate per 1,000 gallons metered for usage between 15,001 gallons and 20,000 gallons |
| $ 2.25 | Rate per 1,000 gallons metered for usage between 20,001 gallons and 30,000 gallons |
| $ 2.75 | Rate per 1,000 gallons metered for usage between 30,001 gallons and 40,000 gallons |
| $ 3.25 | Rate per 1,000 gallons metered for usage above 40,001 gallons |
Sewer Rate (Single Family Residential)
| $ 38.56 | Minimum Rate for Service |